Terms / Shipping / Returns

How long will it take for my order to arrive ?

Please allow up to 7 working days for your order to be processed and then shipped.

Please note during busier periods this processing time may be extended. 


  • UK deliveries are charged at £4.50 or FREE when you spend £50 and over and will require a signature.
  • Overseas deliveries are charged dependant on weight and country and are sent via tracked international postage. Delivery times can vary from 7-28 days depending where you are in the world and deliveries will require a signature.


We are not liable for tax/custom/import duties that may be charged once the parcel has reached its destination country. These charges must be paid by the recipient of the parcel.

Please ensure you have provided us with the correct address, we have no responsibility if you provide us with an incorrect address.

If an item is returned to us, you are responsible for any further costs for redelivery.

What is your refund policy ?

Contact us via our Contact Us Page (link on our footer) with your order number, name and return request.

You can return your item(s) for a refund up to 14 days after the date you have received them :


  • The item(s) must be returned unworn, in their original condition and the packaging they were sent in.
  • In the interest of hygiene, pierced jewellery cannot be returned or exchanged.
  • You are responsible for the cost and proof of returning the item(s).
  • For international returns you must write on the customs declaration that you are returning unwanted goods. You are responsible for any custom/import duties that may occur.
  • Please allow up to 10 workings days for returns to be processed after we have received your return.
  • All refunds will be issued back to the same PayPal account the order was made with.
  • Postage charges will not be refunded.
  • If you received a free gift with your original purchase, this will also need to be returned.


There is a problem with my order

All of our products are carefully checked and packaged to a high standard to allow them to arrive with you safely. However if for any reason there is a problem with your order please get in touch immediately via our Contact Us page (link on our footer) with an attached image of the item, your name and order number.


We cannot ship to the following countries, this list is subject to change :

  • Syria
  • Libya
  • Somalia
  • Yemen
  • Venezuela
  • Sudan

We will be in contact if we have any issues in fulfilling your order,
Thank you for shopping with us !